{"id":11889,"date":"2025-11-03T13:11:24","date_gmt":"2025-11-03T11:11:24","guid":{"rendered":"https:\/\/www.wedrivit.com\/blog\/?post_type=docs&#038;p=11889"},"modified":"2025-11-05T18:51:18","modified_gmt":"2025-11-05T16:51:18","password":"","slug":"que-faire-en-cas-de-probleme-pendant-la-location","status":"publish","type":"docs","link":"https:\/\/www.wedrivit.com\/blog\/aide\/que-faire-en-cas-de-probleme-pendant-la-location","title":{"rendered":"Que faire en cas de probl\u00e8me pendant ma location ?"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">En cas d&rsquo;urgence imm\u00e9diate<\/h3>\n\n\n\n<p><strong>Situation d&rsquo;urgence (accident, panne immobilisante)<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Contactez imm\u00e9diatement le 15 (SAMU) ou 18 (Pompiers)<\/strong> si n\u00e9cessaire<\/li>\n\n\n\n<li><strong>Appelez l&rsquo;assistance routi\u00e8re 24h\/7j<\/strong> incluse dans votre assurance Wedrivit<\/li>\n\n\n\n<li><strong>Pr\u00e9venez le propri\u00e9taire<\/strong> dans les plus brefs d\u00e9lais<\/li>\n\n\n\n<li><strong>Contactez Wedrivit<\/strong> : <strong><a href=\"mailto:contact@wedrivit.com\">contact@wedrivit.com<\/a><\/strong> <\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Types de probl\u00e8mes et solutions<\/h3>\n\n\n\n<p><strong>\ud83d\udd27 Probl\u00e8mes techniques (panne, dysfonctionnement)<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Utilisez <strong>l&rsquo;assistance routi\u00e8re incluse<\/strong> avec votre assurance<\/li>\n\n\n\n<li>Ne tentez pas de r\u00e9paration vous-m\u00eame sur un v\u00e9hicule ancien<\/li>\n\n\n\n<li>Documentez le probl\u00e8me avec des photos<\/li>\n\n\n\n<li>Informez imm\u00e9diatement le propri\u00e9taire<\/li>\n<\/ul>\n\n\n\n<p><strong>\ud83d\ude97 Probl\u00e8mes li\u00e9s au v\u00e9hicule (\u00e9tat non conforme, \u00e9quipements manquants)<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>R\u00e9alisez un <strong>\u00e9tat des lieux d\u00e9taill\u00e9<\/strong> avant de partir<\/li>\n\n\n\n<li>Prenez des photos de tous les d\u00e9fauts constat\u00e9s<\/li>\n\n\n\n<li>Contactez imm\u00e9diatement le propri\u00e9taire pour signaler le probl\u00e8me<\/li>\n<\/ul>\n\n\n\n<p><strong>\ud83d\udc64 Probl\u00e8mes avec le propri\u00e9taire (retard, absence, attitude)<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contactez le propri\u00e9taire par t\u00e9l\u00e9phone et via la messagerie Wedrivit<\/li>\n\n\n\n<li>Documentez les \u00e9changes et les faits<\/li>\n\n\n\n<li><strong>Signalez \u00e0 Wedrivit<\/strong> : <a href=\"mailto:contact@wedrivit.com\">contact@wedrivit.com<\/a> si le propri\u00e9taire ne r\u00e9pond pas ou en cas de comportement inappropri\u00e9<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Pendant la location : qui contacter selon le probl\u00e8me<\/h3>\n\n\n\n<p><strong>Probl\u00e8me technique ou accident :<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Assistance routi\u00e8re<\/strong> (coordonn\u00e9es fournies avec le v\u00e9hicule)<\/li>\n\n\n\n<li><strong>Propri\u00e9taire du v\u00e9hicule<\/strong><\/li>\n\n\n\n<li><strong>Wedrivit<\/strong> : <a href=\"mailto:contact@wedrivit.com\">contact@wedrivit.com<\/a><\/li>\n<\/ol>\n\n\n\n<p><strong>Conflit avec le propri\u00e9taire :<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Wedrivit directement<\/strong> : <a href=\"mailto:contact@wedrivit.com\">contact@wedrivit.com<\/a><\/li>\n\n\n\n<li>Notre \u00e9quipe peut intervenir comme m\u00e9diateur<\/li>\n<\/ol>\n\n\n\n<p><strong>Questions sur l&rsquo;assurance :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Wedrivit<\/strong> : <a href=\"mailto:contact@wedrivit.com\">contact@wedrivit.com<\/a> pour les questions g\u00e9n\u00e9rales<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Obligations importantes \u00e0 respecter<\/h3>\n\n\n\n<p><strong>\u2705 Vos responsabilit\u00e9s :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Signaler <strong>tout probl\u00e8me dans les 12h maximum<\/strong> apr\u00e8s sa survenance<\/li>\n\n\n\n<li>Conserver <strong>tous les justificatifs<\/strong> (constats, factures, t\u00e9moignages)<\/li>\n\n\n\n<li>Respecter les <strong>consignes de s\u00e9curit\u00e9<\/strong> pour les v\u00e9hicules anciens<\/li>\n\n\n\n<li><strong>Ne pas abandonner le v\u00e9hicule<\/strong> sans accord du propri\u00e9taire<\/li>\n<\/ul>\n\n\n\n<p><strong>\ud83d\udccb Documents \u00e0 pr\u00e9parer :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Photos du probl\u00e8me rencontr\u00e9<\/li>\n\n\n\n<li>Coordonn\u00e9es des personnes impliqu\u00e9es<\/li>\n\n\n\n<li>Num\u00e9ro de votre r\u00e9servation Wedrivit<\/li>\n\n\n\n<li>D\u00e9tails pr\u00e9cis de ce qui s&rsquo;est pass\u00e9<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Pr\u00e9vention des probl\u00e8mes<\/h3>\n\n\n\n<p><strong>Avant de partir :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>V\u00e9rifiez <strong>l&rsquo;\u00e9tat du v\u00e9hicule<\/strong> avec le propri\u00e9taire<\/li>\n\n\n\n<li>Testez <strong>tous les \u00e9quipements<\/strong> (phares, clignotants, freins)<\/li>\n\n\n\n<li>Assurez-vous d&rsquo;avoir <strong>tous les documents<\/strong> (carte grise, assurance)<\/li>\n\n\n\n<li>Prenez les <strong>coordonn\u00e9es d&rsquo;urgence<\/strong> du propri\u00e9taire<\/li>\n<\/ul>\n\n\n\n<p><strong>Contacts d&rsquo;urgence \u00e0 conserver :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Wedrivit<\/strong> : <a href=\"mailto:contact@wedrivit.com\">contact@wedrivit.com<\/a><\/li>\n\n\n\n<li><strong>Assistance routi\u00e8re<\/strong> : num\u00e9ro fourni avec le v\u00e9hicule<\/li>\n\n\n\n<li><strong>Propri\u00e9taire<\/strong> : coordonn\u00e9es dans votre r\u00e9servation<\/li>\n<\/ul>\n\n\n\n<p><strong>En cas de probl\u00e8me, n&rsquo;h\u00e9sitez jamais \u00e0 nous contacter rapidement. Notre \u00e9quipe est l\u00e0 pour vous accompagner et trouver la meilleure solution.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>En cas d&rsquo;urgence imm\u00e9diate Situation d&rsquo;urgence (accident, panne immobilisante) Types de probl\u00e8mes et solutions \ud83d\udd27 Probl\u00e8mes techniques (panne, dysfonctionnement) \ud83d\ude97&hellip;<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[82,83],"doc_tag":[],"class_list":["post-11889","docs","type-docs","status-publish","hentry","doc_category-faq-locataire","doc_category-faq-proprietaire"],"year_month":"2026-04","word_count":414,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Hubert De Villeneuve","author_nicename":"hubert","author_url":"https:\/\/www.wedrivit.com\/blog\/voiture\/collection\/author\/hubert"},"doc_category_info":[{"term_name":"FAQ Wedrivit - Je suis locataire","term_url":"https:\/\/www.wedrivit.com\/blog\/categories\/faq-locataire"},{"term_name":"FAQ Wedrivit - Je suis propri\u00e9taire","term_url":"https:\/\/www.wedrivit.com\/blog\/categories\/faq-proprietaire"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Que faire en cas de probl\u00e8me pendant ma location ? - Le blog des voitures de collection par Wedrivit<\/title>\n<meta name=\"description\" content=\"Besoin d\u2019aide ? Trouvez toutes les r\u00e9ponses \u00e0 vos questions sur Wedrivit : r\u00e9servation, carte cadeau, assurance, villes disponibles et plus encore.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.wedrivit.com\/blog\/aide\/que-faire-en-cas-de-probleme-pendant-la-location\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Que faire en cas de probl\u00e8me pendant ma location ? - Le blog des voitures de collection par Wedrivit\" \/>\n<meta property=\"og:description\" content=\"Besoin d\u2019aide ? Trouvez toutes les r\u00e9ponses \u00e0 vos questions sur Wedrivit : r\u00e9servation, carte cadeau, assurance, villes disponibles et plus encore.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.wedrivit.com\/blog\/aide\/que-faire-en-cas-de-probleme-pendant-la-location\" \/>\n<meta property=\"og:site_name\" content=\"Le blog des voitures de collection par Wedrivit\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-05T16:51:18+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.wedrivit.com\/blog\/aide\/que-faire-en-cas-de-probleme-pendant-la-location\",\"url\":\"https:\/\/www.wedrivit.com\/blog\/aide\/que-faire-en-cas-de-probleme-pendant-la-location\",\"name\":\"Que faire en cas de probl\u00e8me pendant ma location ? - Le blog des voitures de collection par Wedrivit\",\"isPartOf\":{\"@id\":\"https:\/\/www.wedrivit.com\/blog\/#website\"},\"datePublished\":\"2025-11-03T11:11:24+00:00\",\"dateModified\":\"2025-11-05T16:51:18+00:00\",\"description\":\"Besoin d\u2019aide ? Trouvez toutes les r\u00e9ponses \u00e0 vos questions sur Wedrivit : r\u00e9servation, carte cadeau, assurance, villes disponibles et plus encore.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.wedrivit.com\/blog\/aide\/que-faire-en-cas-de-probleme-pendant-la-location#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.wedrivit.com\/blog\/aide\/que-faire-en-cas-de-probleme-pendant-la-location\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.wedrivit.com\/blog\/aide\/que-faire-en-cas-de-probleme-pendant-la-location#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.wedrivit.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\",\"item\":\"https:\/\/www.wedrivit.com\/blog\/aide\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Que faire en cas de probl\u00e8me pendant ma location ?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.wedrivit.com\/blog\/#website\",\"url\":\"https:\/\/www.wedrivit.com\/blog\/\",\"name\":\"Le blog des voitures de collection par Wedrivit\",\"description\":\"Tout savoir sur les voitures anciennes grace \u00e0 Wedrivit, la plateforme de location de voitures anciennes entre particuliers.\",\"publisher\":{\"@id\":\"https:\/\/www.wedrivit.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.wedrivit.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.wedrivit.com\/blog\/#organization\",\"name\":\"Le blog des voitures de collection par Wedrivit\",\"url\":\"https:\/\/www.wedrivit.com\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.wedrivit.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.wedrivit.com\/blog\/wp-content\/uploads\/2024\/12\/wedrivit-blanc-large-2.png\",\"contentUrl\":\"https:\/\/www.wedrivit.com\/blog\/wp-content\/uploads\/2024\/12\/wedrivit-blanc-large-2.png\",\"caption\":\"Le blog des voitures de collection par Wedrivit\"},\"image\":{\"@id\":\"https:\/\/www.wedrivit.com\/blog\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Que faire en cas de probl\u00e8me pendant ma location ? - Le blog des voitures de collection par Wedrivit","description":"Besoin d\u2019aide ? Trouvez toutes les r\u00e9ponses \u00e0 vos questions sur Wedrivit : r\u00e9servation, carte cadeau, assurance, villes disponibles et plus encore.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.wedrivit.com\/blog\/aide\/que-faire-en-cas-de-probleme-pendant-la-location","og_locale":"fr_FR","og_type":"article","og_title":"Que faire en cas de probl\u00e8me pendant ma location ? - Le blog des voitures de collection par Wedrivit","og_description":"Besoin d\u2019aide ? Trouvez toutes les r\u00e9ponses \u00e0 vos questions sur Wedrivit : r\u00e9servation, carte cadeau, assurance, villes disponibles et plus encore.","og_url":"https:\/\/www.wedrivit.com\/blog\/aide\/que-faire-en-cas-de-probleme-pendant-la-location","og_site_name":"Le blog des voitures de collection par Wedrivit","article_modified_time":"2025-11-05T16:51:18+00:00","twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.wedrivit.com\/blog\/aide\/que-faire-en-cas-de-probleme-pendant-la-location","url":"https:\/\/www.wedrivit.com\/blog\/aide\/que-faire-en-cas-de-probleme-pendant-la-location","name":"Que faire en cas de probl\u00e8me pendant ma location ? - Le blog des voitures de collection par Wedrivit","isPartOf":{"@id":"https:\/\/www.wedrivit.com\/blog\/#website"},"datePublished":"2025-11-03T11:11:24+00:00","dateModified":"2025-11-05T16:51:18+00:00","description":"Besoin d\u2019aide ? Trouvez toutes les r\u00e9ponses \u00e0 vos questions sur Wedrivit : r\u00e9servation, carte cadeau, assurance, villes disponibles et plus encore.","breadcrumb":{"@id":"https:\/\/www.wedrivit.com\/blog\/aide\/que-faire-en-cas-de-probleme-pendant-la-location#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.wedrivit.com\/blog\/aide\/que-faire-en-cas-de-probleme-pendant-la-location"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.wedrivit.com\/blog\/aide\/que-faire-en-cas-de-probleme-pendant-la-location#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.wedrivit.com\/blog\/"},{"@type":"ListItem","position":2,"name":"FAQ","item":"https:\/\/www.wedrivit.com\/blog\/aide"},{"@type":"ListItem","position":3,"name":"Que faire en cas de probl\u00e8me pendant ma location ?"}]},{"@type":"WebSite","@id":"https:\/\/www.wedrivit.com\/blog\/#website","url":"https:\/\/www.wedrivit.com\/blog\/","name":"Le blog des voitures de collection par Wedrivit","description":"Tout savoir sur les voitures anciennes grace \u00e0 Wedrivit, la plateforme de location de voitures anciennes entre particuliers.","publisher":{"@id":"https:\/\/www.wedrivit.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.wedrivit.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/www.wedrivit.com\/blog\/#organization","name":"Le blog des voitures de collection par Wedrivit","url":"https:\/\/www.wedrivit.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.wedrivit.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.wedrivit.com\/blog\/wp-content\/uploads\/2024\/12\/wedrivit-blanc-large-2.png","contentUrl":"https:\/\/www.wedrivit.com\/blog\/wp-content\/uploads\/2024\/12\/wedrivit-blanc-large-2.png","caption":"Le blog des voitures de collection par Wedrivit"},"image":{"@id":"https:\/\/www.wedrivit.com\/blog\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.wedrivit.com\/blog\/wp-json\/wp\/v2\/docs\/11889","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wedrivit.com\/blog\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.wedrivit.com\/blog\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.wedrivit.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wedrivit.com\/blog\/wp-json\/wp\/v2\/comments?post=11889"}],"version-history":[{"count":2,"href":"https:\/\/www.wedrivit.com\/blog\/wp-json\/wp\/v2\/docs\/11889\/revisions"}],"predecessor-version":[{"id":11902,"href":"https:\/\/www.wedrivit.com\/blog\/wp-json\/wp\/v2\/docs\/11889\/revisions\/11902"}],"wp:attachment":[{"href":"https:\/\/www.wedrivit.com\/blog\/wp-json\/wp\/v2\/media?parent=11889"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.wedrivit.com\/blog\/wp-json\/wp\/v2\/doc_category?post=11889"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.wedrivit.com\/blog\/wp-json\/wp\/v2\/doc_tag?post=11889"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}